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Our online form will guide you and help you choose the right system for you.
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No need to pay at checkout. You can pay us in person by cash or card on job completion.
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Hot Water Systems
Frequently asked questions
What is a straight like-for-like replacement and what does it include?
A straight like-for-like replacement is one where your current unit is no longer working or it is underperforming and we replace it with one of the same type and size (or bigger provided your piping allows it) in the same location. Sometimes minor copper piping rerouting is required, but that’s all included in the price.
As part of the replacement, we also change the hot and cold water valves.
Do I have to pay to book? Or can I pay later?
You can do either but you don’t need to pay to book. If you’re more comfortable with paying us once the job is completed, simply select “Cash on Delivery” or “Pay by Card on job completion” at checkout.
What happens after I place the order?
After you place an order, we will contact you asking you to send us a picture of your unit. This will give us an idea of what we need to take with us for the job and help us make sure make sure you placed the order for the right unit.
After that, we’ll contact our supplier to verify their availability for the ordered unit. Should they have no stock available within the required timeframe, we’ll let you know and provide you with an alternative solution.
Once we have a plan of attack, we will see you on the scheduled date and time to install your new hot water system.
Why can’t you quote new installations and swaps between system types online?
The reason why we can’t give you a quick online quote for new installations (new builds, etc.) and swaps between types of systems (i.e. heat pump to gas, gas to electric, etc) is because, unlike straight replacements, your piping may need to be modified to cater for the new system.
Since copper pieces are extortionate (sometimes $30-40/m depending on sizing), quotes may vary between one situation and another.
Some swaps and new installations will also require some electrical work by an electrician (i.e. the addition of a power point, or connection to the meter box, etc.)
What is the difference between the types of hot water heaters?
Hot water systems all achieve the same thing: heating your water and delivering it to you. They either heat the water up on demand (i.e when you open the hot water tap) as it goes through the system and send it straight to you, OR they heat the water up, store it in a tank and send it to you when you ask for it.
The heating part happens with electricity, gas or sun. It’s a simple transfer of energy from the electricity, gas or sun to the water which, in turn, heats up. Which type of system you choose depends on your preference and/or situation.